Refund policy

Return Policy

You may return new, unused products within 30 days of the delivery date (for consumable products please see section below). All items must be in original condition and in the original packaging. If the product is damaged or looks like it has been used then a refund will not be issued and it cannot be returned to you, so if you are unsure whether you will keep it then be sure to hold onto the packaging and not to damage or alter the product. 14-karat jewelry is final sale and not returnable or exchangeable.

If you use the prepaid return label a $7.99 processing fee will be deducted from your refund. If you send it back using a shipping label purchased by you, you will receive a full refund. Please always use a shipping method with tracking when returning with your own label.

Return Instructions

U.S. Returns

  • To initiate a return, visit lhe-usa.happyreturns.com, enter your order number and zip code, and follow the step-by-step instructions to generate a return label. (For returns only, for warranty claims see below.)

Non-U.S. Returns

Return Options

During the return process within the Happy Returns portal you will be asked to provide the reason for your return. Depending on the reason you select, you can:

  • Place a new order for something else and save 10% during the return process, which will allow you to use the prepaid return label with no fee. You pay for the order at the end of the process, and your original payment method is refunded for the returned item(s) once they are received.
  • Exchange for a different style or size of the same product at the same price. This is only available for products with multiple styles / sizes.
  • Return for a gift card that you can use to purchase something else later.
  • Return for a refund to your original payment method.
  • Have a replacement sent if you received the wrong or a damaged item.

In all cases it will take 5 to 10 business days to process the return after it is received, so please be patient. If you haven't received your refund within 10 business days of when we received the return, please feel free to reach out to us.

Amazon orders: If you ordered on Amazon.com you will need to initiate a return through their website or app.

Warranty Policy

All products are warranted for one year under normal/intended use for physical defects in materials and workmanship. If a product is defective we will gladly replace it. This covers physical defects with the product, but it is not an unconditional satisfaction guarantee, and it is for a replacement, not a refund. 

If it is within 30 days of receiving the item please use the Returns Portal listed under returns above. If it is after 30 days please contact us with the details. We may require pictures or the return of the product before replacing it for quality control purposes.

Money Back Guarantee for Consumables

We offer a 40-day money-back guarantee for our consumable products only. This includes: skin care, sprays, pearls, and essential oils. We ask that you use them for at least 30 days so that they have the opportunity to reach their full effectiveness, which is always necessary for energy products. This guarantee is only valid for your first bottle.

Refunds (if applicable)

Once your return is received please allow 10 business days for us to process and inspect your return. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then a refund for the product purchase price (not including shipping fees and insurance) will be processed. It may take up to 2 weeks to receive your refund, depending on when your bank credits the money back to your account. If the product is damaged or looks like it has been used then a refund will not be issued and we cannot send it back

Exchanges

For products that have different styles or sizes you will be offered an opportunity to initiate an exchange during the return process for another style/size of the same price. The new item will be sent after the original item is received and processed. There is no process for doing an immediate exchange for a different product, other than placing a new order during the return process as described above in the return options.

Return Shipping 

Go to lhe-usa.happyreturns.com to start your return. You can choose a prepaid return shipping label ($7.99 fee) or use your own shipping label at no cost.

Please package your return carefully so that the contents will not be damaged during shipment. If using the prepaid label simply apply it to the package and drop it off at the selected carrier. If using your own label for a return we always recommend sending it via a service that is trackable, and if valued at over $100, you should consider purchasing shipping insurance