Service & Product Frequently Asked Questions
Customer Service Information
What are the charges for shipping and tax? Shipping within the continental United States is free, so there is no additional cost unless you choose expedited shipping for $12.99. For Alaska, Hawaii, and non-continental U.S. territories shipping is based on the weight of the order and starts at $1.99.Tax is only charged in the state of Colorado.
How long will it take for my order to arrive? The products will usually ship within 1 business day. Delivery time varies, but your order will generally arrive in 5 to 10 business days with free standard shipping, but may take longer depending on your location, time of year, etc. Expedited shipping will generally arrive in 2 to 5 business days, but there is no guarantee on the delivery time. If you are in a hurry we recommend choosing Expedited shipping, although this option may not be available during checkout if something in your cart is temporarily out of stock.
Important note: Your order may ship via a UPS or DHL service that is actually delivered by the post office. If you click on your tracking link and the information is incomplete, please copy the tracking number and paste it into the USPS tracking website at this link:
Do you ship internationally? International shipping is not available at this time, we only ship to the United States.
I just received my product, how do I use it? Please click the Shop link on our menu and go the page for your product, then scroll down to look for the Guru Tips page, which contains all of the necessary information. Please let us know if you have additional questions.
What is the return policy? You may return new, unused products in original condition within 60 days of receipt. If the product is damaged or shows wear and tear then a refund will not be issued, so be sure not to damage or alter the product if you are unsure whether you will keep it. Please contact us to arrange for a return. Our biofield therapy products are covered under our money back guarantee - see below.
What is the warranty policy? All products are warranted for one year under normal/intended use for defects in materials and workmanship. Any product found to be defective we will gladly replace for you.
Do you offer a money back guarantee? We offer a 60 day money back guarantee for our biofield therapy products. Please use the products regularly for at least 30 days before deciding, since energy change takes time and consistency. If you are then not satisfied that you have seen noticeable changes in your life, please contact us to arrange for a refund of your purchase price.
Do you offer a pay over time / installment payment plan? If you choose to pay with PayPal you will usually be offered the option to pay over time. It will require credit approval through the PayPal Credit program. Details and the option to qualify in advance are available here.
What is bio-resonance and how do your products work? Please see the detailed explanation here for information on the energy that makes our products work.
How long does the energy in the products work? The energy lasts indefinitely and does not wear out or need to be recharged.