Shipping & Returns
What are the charges for shipping and tax? Shipping within the continental United States is free, so there is no additional cost unless you choose expedited shipping for $12.99. For Alaska, Hawaii, and non-continental U.S. territories shipping is based on the weight of the order and starts at $1.99.Tax is only charged in the state of Colorado.
How long will it take for my order to arrive? The products will usually ship within 1 business day from our warehouse in Ohio. Delivery time varies, but your order will generally arrive in 2 to 4 business days with free Standard Shipping, but may take longer depending on your location, time of year, etc. Expedited Shipping will generally arrive in 2 business days, but there is no guarantee on the delivery time. If you are in a hurry we recommend choosing Expedited Shipping, although that option may not be available if an item in your order is temporarily out of stock.
Important note: Your order may ship via a UPS or DHL service that is actually delivered by the post office. If you click on your tracking link and the information is incomplete, please copy the tracking number and paste it into the USPS tracking website at this link:
Do you ship internationally? International shipping is not available at this time, we only ship to the United States.
I just received my product, how do I use it? Please visit our navigation menu and go the page for your product, then scroll down to look for the Guru Tips page, which contains all of the necessary information. Please let us know if you have additional questions.
What is the return policy? Unless otherwise noted, you may return new, unused products in original condition within 60 days of receipt. If the product is damaged or shows wear and tear then a refund will not be issued, so be sure not to damage or alter the product if you're unsure whether you will keep it. Return policy excludes 14-karat jewelry which is final sale and not returnable.
How do I make return or exchange?
Please contact us to arrange for a return or exchange.
What is the warranty policy? All products are warranted for one year under normal/intended use for defects in materials and workmanship. Any product found to be defective we will gladly replace for you.
Do you offer a money-back guarantee? We offer a 60-day money-back guarantee for our biofield therapy products (Energy Pearls and Energy Discs). Please use the products regularly for at least 30 days before deciding, since energy change takes time and consistency. If you are then not satisfied that you have seen noticeable changes in your life, please contact us to arrange for a refund of your purchase price. The 60-day money-back guarantee does not include 14-karat jewelry which is final sale and not returnable.
Do you offer a pay over time / installment payment plan? If you choose to pay with Shop Pay or PayPal you will usually be offered the option to pay over 4 installments. Either program will require a brief credit approval process. Details about the Shop Pay program are available here and the PayPal program here.