Shipping & Returns

What are the charges for shipping and tax?

  • Standard shipping within the continental United States is $5 up to $125 order value, and free for orders over $125
  • Expedited shipping is $12 up to $200 order value, and free for orders over $200
  • For Alaska, Hawaii, and non-continental U.S. territories shipping is based on the weight of the order and starts at $2
  • Tax is only charged in the state of Colorado

How long will it take for my order to arrive? The products will usually ship within 1 business day from our warehouse in Ohio. Delivery time varies, but your order will generally arrive in 2 to 4 business days with free Standard Shipping, but may take longer depending on your location, time of year, etc. Expedited Shipping will generally arrive in 2 business days, but there is no guarantee on the delivery time. If you are in a hurry we recommend choosing Expedited Shipping, although that option may not be available if an item in your order is temporarily out of stock.

Important note: Your order may ship via a UPS or DHL service that is actually delivered by the post office. If you click on your tracking link and the information is incomplete, please copy the tracking number and paste it into the USPS tracking website at this link:

Do you ship internationally? International shipping is available to most destinations from this website. Please review our important international shipping terms and conditions here.

I just received my product, how do I use it? Please visit our navigation menu and go the page for your product, then scroll down to look for the How to Use / Install section, which contains all of the necessary information. Please let us know if you have additional questions.

What is the return policy? Unless otherwise noted, you may return new, unused products in original condition within 60 days of receipt. If the product is damaged or shows wear and tear then a refund will not be issued, so be sure not to damage or alter the product if you're unsure whether you will keep it. 

Return policy excludes 14-karat jewelry which is final sale and not returnable.

For more information about returns, refunds, exchanges, and defective products or to initiate a return, please click here.

What is the warranty policy? All products are warranted for one year under normal/intended use for defects in materials and workmanship. Any product found to be defective we will gladly replace for you.

Do you offer a pay over time / installment payment plan? If you choose to pay with Shop Pay or PayPal you will usually be offered the option to pay over 4 installments. Either program will require a brief credit approval process. Details about the Shop Pay program are available here and the PayPal program here.